Privacy Policy

Last updated: July 2026

Introduction

dificcatec ("we", "our", or "us") is committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in various ways:

Personal Data

When you enquire about or enrol in our courses, we may collect:

• Name and contact information (email address, postal address)
• Course preferences and educational background
• Payment information for course fees
• Any additional information you provide in enquiry forms

Automatically Collected Information

When you access our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer service
• To process course enrolments and payments
• To send you information about courses you have expressed interest in
• To improve our website and services
• To comply with legal obligations
• To protect against fraudulent or unauthorised activity

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you
• Legal obligation: Where processing is necessary for compliance with legal requirements
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

• Service providers who assist us in operating our website and conducting our business
• When required by law or to protect our rights
• In connection with a merger, acquisition, or sale of assets

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Course records are typically retained for 7 years following course completion.

Your Rights

Under data protection legislation, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place for any international transfers of personal data.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

dificcatec
15 Cathedral Road
Cardiff, CF11 9HA
United Kingdom
Email: [email protected]